Who we are
Pingajob is operated by T3ch365 Ltd ("Pingajob", "we", "us", "our"), a company
registered in England and Wales (company number 17391627), with registered
office at 17 Robsheugh Place, Newcastle Upon Tyne, NE5 2QU, United Kingdom.
For the purposes of UK data protection law, T3ch365 Ltd is the "data controller" responsible for
your personal data when you use the Pingajob app or website.
Data we collect
What we collect depends on whether you use Pingajob as a customer or as a professional.
If you're a customer
- Name, email address, and phone number
- Your home postcode, used to estimate distance to professionals — never your precise GPS location
- Details and photos of jobs you post
- Messages you send to professionals through in-app chat, including any photos shared
- Payment details, handled entirely by Stripe (see Payments below) — we never see or store your full card number
- Reviews and ratings you leave for professionals
If you're a professional (tradesperson)
- Name, email address, and phone number
- Your live device location (GPS), used while the app is open to match you to nearby jobs and provide route/ETA to a job you've been selected for
- Identity verification documents (e.g. photo ID) and any trade certifications you upload, used to approve your account
- Bank and payout details, handled by Stripe Connect on our behalf
- Job applications, messages, and photos exchanged with customers
- Reviews and ratings left by customers
From everyone
- Device information and push notification tokens, so we can send you job and account updates
- Basic usage and diagnostic data needed to keep the app running reliably
Location data — how we treat it differently for each side
Pingajob is built around a simple rule: professionals travel to where the work is.
That means:
- Customers only ever provide a home postcode. We never collect or request GPS location from a customer's device. Your exact address is only ever shared with a professional once you've selected them for your job — professionals you haven't chosen never see it.
- Professionals share live GPS location only while actively using the app, so we can match you to nearby jobs and provide live ETA tracking to a customer once you're selected for their job.
How we use your data
- To create and manage your account
- To match customers with suitable professionals and display relevant jobs
- To process payments and payouts securely via Stripe Connect
- To verify professionals' identity and qualifications before they can accept jobs
- To enable in-app chat between customers and professionals working together on a job
- To send you transactional emails and push notifications about your jobs, applications, and account
- To investigate complaints, disputes, or suspected misuse, and to keep the platform safe
- To meet our legal and regulatory obligations
We do not sell your personal data to anyone, and we do not use it for third-party advertising.
Our legal basis for processing
Under UK GDPR, we rely on the following legal bases:
- Contract — most processing (matching jobs, payments, chat, notifications) is necessary to provide the service you've signed up for
- Legitimate interests — for things like fraud prevention, platform safety, and service improvement, balanced against your rights
- Legal obligation — for identity checks tied to payment processing and any information we're required to retain or disclose by law
- Consent — where we ask for it separately, such as optional marketing communications, which you can withdraw at any time
Payments
All payments and professional payouts are processed by Stripe, a regulated payment
provider. When you enter card details, they go directly to Stripe — Pingajob never sees or stores
your full card number. Professionals' bank details for payouts are collected and held by Stripe
Connect, not by us. Stripe's own
privacy policy
governs how they handle that data.
Who we share data with
We share personal data only where it's needed to run the service:
- Other users — customers and professionals see limited details of each other (e.g. name, job details, reviews) only once connected on a job; a customer's exact address is only shared with the professional they've selected
- Stripe — for payment and payout processing
- Supabase — our database and backend infrastructure provider, hosted in the EU (Ireland)
- Resend — our email delivery provider, for transactional emails (e.g. job confirmations, receipts)
- Geoapify and postcodes.io — for calculating routes, ETAs, and postcode-to-location lookups
- Law enforcement or regulators — only where we're legally required to disclose information
Each of these providers is only given the data they need to perform their specific function, and is
contractually required to protect it.
International transfers
Our core database is hosted in the EU (Ireland), which the UK recognises as providing an adequate
level of data protection. Where any of our providers process data outside the UK or EU, we ensure
appropriate safeguards are in place, such as Standard Contractual Clauses.
How long we keep your data
We keep personal data for as long as your account is active, and for a reasonable period afterwards
to meet legal, accounting, and dispute-resolution obligations (for example, payment records are
typically kept for at least 6 years to satisfy UK tax law). If you delete your account, we remove
or anonymise personal data that we're not legally required to retain.
Security
We use industry-standard safeguards to protect your data, including encryption in transit, strict
access controls on our database so that only authorised systems can read or write specific data,
and identity checks before sensitive actions (like payments) are processed. No system is 100%
secure, but we work hard to keep your data safe and to respond quickly if anything goes wrong.
Cookies
Our website uses only essential session cookies needed for the site and admin panel to function —
for example, keeping you signed in. We don't use advertising or third-party tracking cookies.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data, subject to our legal retention obligations
- Ask us to restrict or object to certain processing
- Receive your data in a portable format
- Withdraw consent at any time, where we rely on consent
- Complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data
To exercise any of these rights, contact us using the details below — we'll respond within one
month, as required by law.
Children
Pingajob is intended for adults only. You must be at least 18 years old to create an account,
whether as a customer or a professional. We don't knowingly collect personal data from anyone
under 18.
Changes to this policy
We may update this policy from time to time, for example as our service changes or the law
requires. We'll update the "last updated" date at the top of this page, and let you know in-app
if a change is significant.